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All posts by Scott Farmer

What Disney Teaches Us About Customer Service

What We Can Learn From Disney About Customer Service

February 8, 2017 | By

In the mid-1980s, I was a field engineer working for ABB/Combustion Engineering. One of our sales people was able to sell Disney a control system for their utilities that would replace their out of date technology. At the time, we were providing MOD30 single loop controllers. These controllers could be put on a network for communication with each other and…

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Salesnet and your business

Making CRM SIMPLE

September 24, 2015 | By

Customer Relationship Management (CRM) is not simple.  If it were, you would just use outlook and you would not need a CRM.  In Outlook, you have contact info and calendar.  So why do so many companies spend so much time and money on a CRM tool?  It is because CRM isn’t simple.  In a CRM tool you have company processes,…

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