Quality Care and Support
Salesnet offers a dedicated Customer Support area for all customers
Everyone touts their "great customer service." How many times have you seen a company claim this as being their competitive edge or differentiator? Well, Salesnet knows that companies today expect great customer service as just a routine part of doing business with you - and rightly so!
Therefore, we include several types of support as part of your subscription to Salesnet. If you need extended support, we offer those options as well.
Basic Support Plan
As part of our basic Customer Care Program, we include the following services free of charge with your monthly Salesnet subscription.
- Email access to customer support staff
- Online access to frequently asked questions (FAQs)
- Online help included in the platform
- Complimentary training webinars
- Free weekly tips and techniques via webcast training
- Configurable Support Desk
- Free software updates
- No maintenance fees
- Data backups every 15 minutes
- Guarantee of 99.6% uptime
Extended Support Options
In an effort to provide the most complete customer support possible, we also offer additional support, service and care options, at nominal fees. These are provided either directly or through our business partners.
- Individual/custom issue telephone support, at an hourly rate
- Extended telephone support plans, for a monthly fee
- Outsourced system administration, including remote system administration and management
- Custom services and support, via our professional services team
In addition to the Basic and Extended Support Plans, we offer a variety of Professional Services to get you up and running quickly and to enhance your performance. To learn more about our Professional Services, click on any link:
Salesnet Training
Sales Training
Salesnet Tune Up Sessions
Solution Design & Consultation
Implementation
Development & Integration
Outsourced Administration